Health Support

Ongoing support from a dedicated nurse — at no extra cost.*

Call to get started 1-800-996-0273 TTY 711

At your service. By your side.

The Health Support Program is designed to help coordinate your health care for a variety of needs — so you can improve your health and lower your health care costs. Connect with a registered nurse for support — from common to chronic or rare conditions.
  • Asthma
  • AIDS
  • Birth defects
  • Burn conditions
  • Cancer
  • Cardiac conditions
  • Chemotherapy
  • Coronary artery disease
  • COPD
  • Cystic fibrosis
  • Diabetes
  • Head injury and spinal cord injury
  • Heart failure
  • Hospitalization or ER visit
  • Hyperalimentation
  • IV therapy and antibiotics
  • Multiple sclerosis
  • Premature births
  • Sickle cell anemia
  • Strokes
  • Ventilator dependency
  • And other conditions or health events

If any of these conditions relate to you or your covered family members, this may be the right program for you.

Introducing Health Support

When UnitedHealthcare calls, answer the phone. Or call them. A real nurse is ready to help.

Video

{{duration}} | Introducing Health Support

Video Transcript: Introducing Health Support

LOGO ON SCREEN: UnitedHealthcare logo.

Actor 1: I feel fortunate.

Actor 2: Yeah, that’s the right word for it.

Actor 3: You could even say …  grateful.

Actor 1: I have diabetes, but I wasn’t doing a great job managing it.

TEXT ON SCREEN: (Discreetly, at bottom) “Actor portrayals, not real member stories.”

Actor 2: UnitedHealthcare has this service where a real nurse helps you.

Actor 3: They call it their “personal health nurse.”

Actor 1: You talk with the same nurse, every time.

Actor 2: After I had my heart attack, a nurse actually called ME to see how I was doing.

Actor 1: It really helped to talk to a real person.

Actor 2: And I can tell she really cares.

Actor 1: She’ll call and make sure I get to a doctor’s appointment – AND she helped me schedule it.

Actor 2: When I had questions about a new prescription, I called her…

Actor 1: …she talked with a pharmacist and called me back with answers.

Actor 1: When UnitedHealthcare calls, answer the phone.

Actor 2:  Or call them.

Actor 3: A real nurse is ready to help.

Actor 2: It’s like having….

Actor 1: …a nurse in the family!

TEXT ON SCREEN: Your health is important to us too.

TEXT ON SCREEN: UnitedHealthcare Health Support Program.

LOGO ON SCREEN: UnitedHealthcare logo.

Call to get started 1-800-996-0273 TTY 711

Monday through Friday, 8 a.m. to 8 p.m. CT

Health Support benefits

No extra cost
Take advantage of this program today — it’s provided at no extra cost as part of your benefit plan.
1-on-1 support
Speak with a nurse for answers, information and encouragement along the way.
Preventive care
Learn how preventive care can potentially reduce health risks and costly hospital stays.
Cost reduction
Identify possible ways to help you save on health care costs.
Family support
Enjoy support for all covered family members, including your dependents.
Confidentiality
Rest assured your health information is always kept confidential in accordance with the law.

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Explore more options with Health Support

Call to get started 1-800-996-0273 TTY 711

Monday through Friday, 8 a.m. to 8 p.m. CT

 

*Program available at no additional cost as part of your health plan to those who qualify for the program and are enrolled in an applicable UnitedHealthcare medical plan.

**Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

 

This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for your information only. It is provided as part of your health plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. This is not an insurance program and may be discontinued at any time.

 

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Health Plan coverage provided by or through a UnitedHealthcare company.