Health Support for


Ongoing support from a dedicated nurse — at no extra cost.*

A healthier you starts here

Health Support benefits

Preventive care
Reduce risk factors like high blood pressure and help you maintain a healthy lifestyle.
Provide educational support to help you make informed decisions that are right for you.
Understand your treatments, tests and procedures.

Call to get started 1-800-842-9492 TTY 711

24 hours a day, 7 days a week

A young ethnic nurse on the phone.

Want support and answers from the experts?

The help you need to manage diabetes is just a phone call away. Connect 1-on-1 with a registered nurse who can help you create an action plan to improve your health. Plus, you’ll get answers to questions about diet and exercise, and support for monitoring your blood sugar and understanding medications.


More good news? These services and more are available to you at no additional cost as part of your employer benefit or health plan. Call today to find support you can trust and ways you can live your healthiest life.

Here’s a preview of what you can expect.


To protect your privacy, your identity will be verified at the beginning of every phone call.


You’ll work with a nurse to discover care options and find answers to your questions about diabetes.


You and your nurse will work together to create an action plan based on your unique needs.


Together with your nurse, you’ll track progress and get the support you need, when you need it.

Call to get started 1-800-842-9492 TTY 711

24 hours a day, 7 days a week

Terry’s Story

“The doctors helped me to control [diabetes]… And it’s been under control ever since. I would not have made it without them... If there are any problems that come up, don’t hesitate to call them.”


– Terry, member


| Terry’s Story

My name is Terry Lee Moore, type 2 diabetic individual. I got diabetes after age 40 when I gave up drinking and smoking.

[Text: Terry is a city bus driver. His regular company physical showed reason for concern]

Company doctor and company nurse check us over. Doctor said, “Terry you’re spilling sugar.” I said, really? I just had some coffee.. I was making jokes, but I went to the doctor and said, yeah, you’re diabetic.

[Text: Terry’s doctor prescribed medication and some lifestyle changes]

I had to change my attitude on myself, my outlook on how I was living.  How I was eating – everything. My whole outlook had to change and that’s what made me who I am today – the happy go lucky Terry.

I learned about carbs – wow I didn’t know about all the foods and the carbs and calories.

The best way is to eat right, exercise and keep the weight down. The more weight you lose the less problems you have.

I like to eat a lot of veggies. I went to a diabetes class and the things they told us to eat, I was already eating. Tons of vegetables. Little meat, lots of veggies.

[Text: Terry gets a lot of his exercise playing with his grandchildren]

{nat sounds of Terry playing catch}

Grandkids keep me on my toes, and I love every minute of it.

{more nat sounds}

Stay positive keep your focus. You MUST keep your focus. Pay attention to what you’re doing to yourself.

I love walking. Walking is one of the most important exercises.

Taking it day-by-day, one step at a time, one foot in front of the other. I got a wife to help me do that, my family, my mom’s behind me, my mother in law is behind me…

[text: diet, exercise and medicine help Terry manage his diabetes]

The doctors help me control it – I do everything they tell me to do and it’s been under control ever since.

I would not have made it without them. I wouldn’t be here. Anybody who thinks they can make it without their medical team, they’re wrong. Sometimes you get sick and you gotta have help. That’s what medicine and doctors are for – to help us.

If there are problems that come up, call them. Even if it seems like a little thing. It’s better to make a big thing out of a little thing than to ignore it and have it turn into something major.

[Text: 15 years after finding out he was diabetic, Terry is still happily driving the bus]

I have checkups every six months with my physician. They check my blood and urine – everything. Keep me up to par; keep me doing what I’m supposed to do. And I’m a happy guy. Never been so happy in my life.

Call to get started 1-800-842-9492 TTY 711

24 hours a day, 7 days a week


*Program available at no additional cost as part of your health plan to those who qualify for the program and are enrolled in an applicable UnitedHealthcare medical plan.

**Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.


This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for your information only. It is provided as part of your health plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. This is not an insurance program and may be discontinued at any time.


Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Health Plan coverage provided by or through a UnitedHealthcare company.