Heart to heart support

Health Support benefits

Helpful tools
Manage your heart health at home through daily monitoring of weight and symptoms changes.
1-on-1 support
Understand medications, coordinate care with your doctor and help reduce unnecessary hospital stays.
Education
Learn about the condition, including information about cost-effective and appropriate treatment options.

Call to get started 1-800-842-9492 TTY 711

24 hours a day, 7 days a week

A young ethnic nurse on the phone.

Good news — you have support available today.

In the Heart Health Program, you’ll be paired 1-on-1 with a registered nurse. Together, you’ll find ways to improve how the condition affects different aspects of your life — from physical to financial, and emotional aspects like stress as well.

 

By connecting with you and your doctors, your nurse will provide education and support to help you manage the condition better. This can potentially decrease your chances for hospitalization, lower your health care costs and positively impact your health and well-being.

Here’s a preview of what you can expect.


Verify

To protect your privacy, your identity will be verified at the beginning of every phone call.

Learn

You’ll work with a nurse to discover care options and find answers to your heart health questions.

Plan

You and your nurse will work together to create an action plan based on your unique needs.

Track

Together with your nurse, you’ll track progress and get the support you need, when you need it.

Call to get started 1-800-842-9492 TTY 711

24 hours a day, 7 days a week

Every Day a Gift

“I was a little dubious about talking to someone on the phone regarding my health. And at first I thought oh it’s just a bother, right? But she quickly earned my trust.”

 

– Carol, program participant

Video

| Every Day a Gift

Every Day a Gift

I have heart failure.

Carol, Heart Failure Patient

I was a little dubious about talking to someone on the phone regarding my health. And at first I thought oh it’s just a bother, right.

But she quickly earned my trust.

Sandra, RN

Case Manager

Heart Health Support Program

The program is the ability to have patients be involved with a nurse, one on one, making sure they understand why they take their medications, why it’s so important to follow their physician treatment plan.

She has a smile in her voice. And she’s very knowledgeable and that knowledge comes through.

We call them every month and ask them about their symptoms. Were able to send out a biometric device where the patients are able to weigh themselves every day.

I stand on the scale. There’s a little monitor and then magically it talks to you.

They answer specific questions related to heart failure like are you having more shortness of breath? Are you having more swelling? Have you taken your medications? That information will come to us electronically.

In three days I gained six pounds.

That’s really significant. That could be they’re retaining fluids.

Well I did have some ham.

We discussed the whole diet and that was a help because I might have ignored it. I would just highly recommend it for people because I think it’s very, very helpful. And I’m still here and kicking. It’s just I don’t kick quite as high anymore.

Call to get started 1-800-842-9492 TTY 711

24 hours a day, 7 days a week

 

*Program available at no additional cost as part of your health plan to those who qualify for the program and are enrolled in an applicable UnitedHealthcare medical plan.

**Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

 

This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for your information only. It is provided as part of your health plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. This is not an insurance program and may be discontinued at any time.

 

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Health Plan coverage provided by or through a UnitedHealthcare company.